Privacy, in plain words

The full picture of what Swaplet collects and how it's used — written to be read, not skimmed past.

What we collect

Contact details, search preferences, open-house feedback, listing activity, messages, payment records, device and browser data, and consent records. If you're an agent, we also collect your license, brokerage, and coverage areas. Everything comes from you directly — we don't buy data about you or scrape it from anywhere.

How we use it

To match people with agents, listings, and relevant services; to operate payments, bounties, and unlocks; to personalize results; to send platform messages; to measure performance and improve our matching and scoring; to prevent fraud; to create aggregated insights; and to promote relevant listings or offers you've opted into. Your activity on Swaplet — what you view, accept, or decline — helps us match better.

How we share it

With licensed agents or service providers when a lead is unlocked, an invite is accepted, a match is requested, or you opted into a relevant service — and the hosting agent may earn a fee or credit when that happens. We also share operational data with the vendors who run Swaplet: payment processing (Stripe), hosting, analytics, email delivery, and fraud prevention. We never sell your raw contact details outside these consented flows, and nobody sees your contact details without a paid unlock or your accepted invite.

Your choices

Every email we send includes an unsubscribe link and a preferences link. From your preferences page you can stop listing invites, stop marketing, drop service offers, or suppress yourself from all future matching entirely — instantly, no phone call required. You can also request a copy, correction, or deletion of your data there or via support. We keep payment and audit records where the law requires, but suppressed contacts leave all matching and browsing.

Aggregated insights

Swaplet may use aggregated, de-identified, or statistical data — like "what share of Kitsilano open-house visitors want townhouses" — for product decisions, analytics, pricing, benchmarking, and marketing. Aggregated insights never identify you.

Questions, or something you'd like changed? Contact support — a person reads every message. Last updated July 2026. This summary is provided for clarity and isn't a substitute for legal advice.